Effective Date: October 18, 2026

Last Updated: October 18, 2026

 

At Aruvis (www.aruvis.com), we are dedicated to delivering our fresh, preservative-free products to your doorstep as quickly and safely as possible. Because our foods are prepared without artificial preservatives, we prioritize swift handling and reliable logistics across all local, domestic, and international destinations.

 

1. Delivery Zones & Estimated Timelines

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A. Local Delivery (Express)

• Delivery Window: 20 minutes to 1 hour

• Coverage: Available in select local service areas and cities.

• Details: Orders are freshly prepared, packaged, and dispatched immediately via local express delivery partners to ensure peak freshness.

B. Domestic Shipping (Within India)

• Delivery Window: 24 hours to 48 hours

• Coverage: Pan-India coverage across all major metro cities and serviceable pin codes.

• Details: Shipped via high-speed express courier services specializing in food transport to maintain quality and avoid transit delays.

C. International Shipping

• Delivery Window: 7 days to 12 days

• Dependability Factors: Actual transit time varies based on:

  • Destination country distance and location accessibility.

  • Available international express delivery options and local courier tie-ups.

  • Customs clearance procedures, import regulations, and government policies of the respective destination country.

2. Order Processing & Tracking

• Order Dispatches: Orders received during working hours are processed immediately for preparation and dispatch.

• Tracking Details: Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp to track your package in real time.

3. Shipping Charges & Customs / Import Duties

• Local & Domestic Charges: Calculated dynamically at checkout based on distance, order weight, and selected speed.

• International Duties & Taxes: For international shipments, customs fees, import duties, or taxes (if applicable under the destination country's government regulations) are determined by local authorities and are the responsibility of the customer.

4. Delivery Attempts & Spoilage Protection

• Please ensure that accurate recipient details and shipping addresses are provided at checkout.

• Since our products are perishable and preservative-free, our shipping partners will attempt delivery promptly upon arrival.

• If a package is damaged or spoiled during transit, please refer to our Return and Refund Policy for a full refund.

5. Contact Us

For any questions regarding shipping options, customs rules, or tracking your order, please contact our support team at www.aruvis.com.