Effective Date: October 18, 2026

Last Updated: October 18, 2026

 

At Aruvis (www.aruvis.com), we are committed to delivering fresh, high-quality, authentic food products made without any artificial preservatives. Because our items are preservative-free perishable food products, special terms apply to returns and refunds to ensure safety and hygiene.

 

1. No Returns Policy

• Perishable & Preservative-Free Items: Due to safety regulations and the nature of our products—which are freshly made without added preservatives—we do not accept physical returns once an item has been shipped or delivered.

2. Eligibility for a Full Refund

We want you to have a completely risk-free experience. You are eligible for a 100% full refund (total order amount) under the following circumstances:

 

1. Taste / Satisfaction Guarantee: If you do not like the food or are unsatisfied with the quality or taste, you are eligible for a full refund.

2. Transit Spoilage or Damage: If your order arrives spoiled, damaged, or compromised during the delivery process, we will issue a full refund immediately.

3. How to Request a Refund

To request a refund for an unsatisfactory or transit-spoiled item, please follow these steps:

 

1. Contact Us: Reach out to our support team within 48 hours of receiving your package through our contact details on www.aruvis.com.

2. Provide Order Details: Include your Order Number and a brief explanation of the issue (e.g., taste dissatisfaction or transit spoilage).

3. Photos (if applicable): For items damaged or spoiled during delivery, please share a quick photo or video of the package and item upon arrival to help us resolve courier issues.

4. Refund Processing

• Once your claim is submitted, our team will review it promptly.

• Approved refunds will be credited back to your original payment method within 5 to 7 business days.

• Since we do not accept physical returns, you do not need to ship the product back to us.

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